FAQs

PRODUCT INFORMATION

What materials are used in your products? +
Our products are made from high-quality cashmere and wool sourced from Inner Mongolia, ensuring exceptional comfort and warmth.
What are the unique design features of your products? +
Our products feature fully stitched designs to prevent loose threads and reduce the risk of ingestion. The natural breathability of cashmere ensures proper air circulation, reducing suffocation risk.
Where can I use your products? +
Our cashmere and wool products are versatile, suitable for home, travel, and outdoor use. They are perfect as baby comforters, stroller blankets, and lap blankets for adults.
What's the difference between cashmere and wool? +
Cashmere fibers are finer and softer, offering superior warmth and comfort, while wool fibers are more durable and robust. Both are breathable and hypoallergenic.

USAGE AND CARE

How do I clean and maintain cashmere products? +
Hand wash or use a gentle machine cycle with cold water and mild detergent. Avoid wringing or hanging to dry; lay flat to maintain shape.
Is there an age limit for using your products? +
Our products are suitable for various age groups. Baby comforters are ideal for children aged 0-3, while larger blankets are perfect for all family members.
What are the safety tips for using your products? +
  • Use under adult supervision, avoid covering the baby’s head, and regularly check for damage or loose threads.

ORDERS AND SUPPORT

How can I track my order? +
Log in to our website and go to the "My Orders" section. Enter your order number to check the status.
How do I handle returns and exchanges? +
If you are not satisfied with your purchase, you can request a return or exchange within 30 days of receiving the product. Ensure the product is unused and in its original packaging.
How can I contact customer support? +
Use the "Contact Us" page on our website or call our customer service hotline. We will respond to your queries promptly.

BEFORE USE

What should I consider before purchasing? +
Choose the appropriate product size and material for your needs. Read the product descriptions and usage instructions carefully.
Should I wash the product before first use? +
Yes, we recommend washing the product before first use to remove any residual dust or impurities.

CLEANING AND WASHING

How do I wash cashmere and wool products? +
Hand wash with cold water and mild detergent, or use a gentle machine cycle. Avoid bleach and hot water.
Can I machine wash these products? +
Yes, use a gentle cycle and a laundry bag to protect the products.
What detergent should I use? +
Use a mild or cashmere-specific detergent to maintain fiber softness and prolong product life.

SIZE, SHAPE, AND COLORS

Do you offer different sizes and colors? +
Yes, our products come in various sizes and colors. Please check each product’s details page for options.
How do I choose the right size for my needs? +
Select the size based on the user’s height and requirements. Contact our customer support for recommendations if needed.

MATERIALS

Do your products contain harmful chemicals? +
No, our products are free from harmful chemicals and have been rigorously tested for safety.
Are the materials you use certified? +
Yes, our cashmere and wool materials are internationally certified for quality and safety.

RETURNS AND EXCHANGES

How do I return or exchange a product? +
Request a return or exchange within 30 days through our website or customer support. The product must be in its original condition and packaging.
What is the time limit for returns and exchanges? +
We accept returns and exchanges within 30 days of purchase. Please ensure to submit your request within this period.

SAFETY TIPS

Adult Supervision +
Use under adult supervision to ensure safety.
Regular Inspection +
Check the product for damage or loose threads before use.
Avoid Covering Head +
Ensure the blanket or comforter only covers the body, not the head.
Age-Appropriate Use +
Use blankets and comforters appropriate for the child's age.
Keep Away from Fire +
Keep the blanket and comforter away from fire and high heat sources.
Avoid Chewing +
Cashmere is not suitable for ingestion; prevent the baby from chewing on the blanket or comforter.
Cleaning and Maintenance +
Follow care label instructions to clean and maintain the product's softness and safety features.

IMPORTANT REMINDER

Important Reminder +
Our products are for comfort and play, not for unsupervised use. If your baby falls asleep while using the product, move them to a safe sleep environment like a crib or bassinet.
Safety Guidelines +
We follow safety guidelines from CPSC, AAP, and other authorities, continuously updating our practices to ensure the highest safety standards for our products.
Customer Support +
For any questions or further information, please visit our safety page or contact our customer support team.